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Return & Refund Policy

Return & Refund Policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Belle Nubian Skincare purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

  • Returns must be made within 7 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your Belle Nubian Skincare return to:

      Belle Nubian Skincare
      3572 John F Kennedy Blvd
      Jersey City, NJ 07307
      United States

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on Belle Nubian Skincare may be accepted for a return. Items purchased from Belle Nubian Skincare cannot be returned or exchanged at retailers that sell Belle Nubian Skincare products.

Please contact customer service with any questions by email at admin@bellenubian.com or by phone at +1-347-259-0012 (M-F 10AM-7PM EST)

Please Note: Empty containers cannot be accepted for refund.


EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.

  • We accept exchanges on items purchased on Belle Nubian Skincare only up to 7 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchange to us via a pre-paid package:

      Belle Nubian Skincare
      3572 John F Kennedy Blvd
      Jersey City, NJ 07307
      United States

Please contact customer service with any questions by email at admin@bellenubian.com or by phone at +1-347-259-0012 (M-F 10AM-7PM EST)

Please Note: Empty containers cannot be accepted for an exchange.


DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Items will not be replaced after 7 days. If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Please contact customer service by email at admin@bellenubian.com or by phone at +1-347-259-0012 (Monday - Saturday 10AM-7PM EST) and we will respond with the appropriate return and/or exchange instructions.


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